How do I make a deposit into my account?
In order to make a deposit, you first need to open an account. Start by downloading and installing the Casino software. For instructions on downloading the software and registering your new account, please
click here. Be sure to register as a Real Player. Once you have a username and password, you can fund your new account.
Click here and we'll walk you through the process.
How safe is it to deposit online?
We use the latest encryption and protection methods to ensure that your transactions and personal details are completely secure. Transactions made at BeTheDealer Casino are just as safe and secure as those made at your local bank. If you'd like to read more about the Casino's security features, please
click here.
How long does it take to process my deposit?
Your deposit is usually processed instantly but the exact time depends on the method used. Please
click here for processing times for all of our deposit options.
How do I cash out my winnings?
You can withdraw your winnings by following the steps outlined below:
- Start the Casino software.
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Enter your username and password in the Login screen and select the Play for Money option.
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Once you're in the Lobby, click on the Cashier button on the right-hand side of the screen.
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A new window will open. Click on Withdraw.
- Select your preferred withdrawal method.
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Enter your desired sum and click on the Submit button.
For detailed information on our available withdrawal methods, please
click here.
What is a Verified Player and how do I become one?
When you join the Casino, you will be contacted by one of our support representatives, who will verify your phone number and personal details. This is simply to ensure that no one has fraudulently opened an account in your name. At this time, the representative will also offer you the option of completing additional security checks and becoming a Verified Player. The process is quick and simple and will give you the benefit of higher monthly deposit limits and faster withdrawals.
Click here to learn more.
How long does it take to receive my winnings?
The withdrawal time varies depending on your chosen method. Please
click here for a full explanation of the withdrawal process for each of our methods.
How can I cancel my withdrawal request?
You may cancel your withdrawal request while it's still marked as Requested. Please
click here for a full explanation.
What are the deposit limits?
The deposit limits depend on your chosen method. Please
click here to view our How To Deposit page, which provides information and deposit limits for all of our available methods.
Why was my deposit rejected?
If you try to deposit a sum lower than the required minimum or if you exceed the deposit limit for your chosen method, your deposit will be rejected. Please see below for information on why your credit card might be rejected. If you have a question regarding a specific rejection, please do not hesitate to
contact our support team.
Why was my credit card rejected?
Many banks, especially in the United States, have policies prohibiting cardholders from depositing on online gaming sites. Due to these policies, gaming deposits are often instantly rejected. These rejections are unfortunately beyond our control. However, we do provide many safe, secure and easy alternate deposit methods. We even offer special bonuses for each deposit made with some of those methods. Please
click here for more information.
I submitted a deposit but my balance has not changed. What should I do?
Deposits made using the majority of our methods are credited to your balance within minutes.
Click here for more information on our deposit time frames.
If you have questions regarding your deposit, please
contact our support team.
How can I start playing at the Casino?
In order to play at our Casino, you must first download and run our software. You can easily do this by following our step-by-step
Getting Started guide, which describes in detail how to download and install the Casino software. You can also
Click here to start your download.
How long is the download process?
The Casino software is compressed to about 5 MB, which takes approximately 15 minutes to download using a standard 56 Kbps modem. Using ISDN or DSL, this takes considerably less time.
What are the minimum system requirements for running the Casino software?
Our Casino software minimum requirements are: Pentium 133Mhz, 8 MB of hard disk space, 16 MB of RAM with either Windows 98, 2000, ME, XP or NT operating systems. For the most enjoyable gaming experience, set your screen resolution to 800X600 or higher and set the screen colors to High Color (16 bit) or more. If you are using a resolution of 640X480, you might consider hiding the taskbar at the bottom of your computer screen. You can do this by right-clicking on the taskbar, selecting
Properties and checking the
Auto Hide checkbox.
What should I do if I receive the message "Disconnection Timeout"?
This can be caused either by not taking any actions in the Casino for 10 minutes or more or by having a slow Internet connection. If you receive this message, simply try to reconnect to the Casino.
I don't see the Casino icon on my desktop. How can I find it?
If you cannot find the Casino icon on your desktop, simply follow these steps:
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Click on Start at the bottom left corner of your computer screen.
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Choose Find or Search and then choose Files or folders or For files or folders.
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You will see a text box entitled Name or Search for files for folders named. In this box, type BeTheDealer Casino and click on Find now or Search now. This will start the search for BeTheDealer Casino.exe
file.
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If the search returns a file called BeTheDealer Casino.exe
, then the software was found. Double click on the file in order to run the Casino software.
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If the search ends without producing any results, then the file is not present on the hard disk. If you have other drives configured on your hard disk (such as d: or other drives) you can repeat the search in each of the other drives. If you still don't find the file, simply click here to re-download the software.
I received the message "Username or Password incorrect". What is wrong?
Your username and password are case sensitive so please first make sure that your CAPS LOCK function is not on. If it is, you will see a green light next to the capital letter A in the corner of your keyboard.
If you have forgotten your username or password, you may request the information by sending an e-mail to . Please include your name, address, phone number and the e-mail under which you registered your account. Once your details are authenticated, you will receive an e-mail with the requested information.
What should I do if I receive the message "Internet connection not detected"?
Check if you are connected to the Internet and try again. If you're still encountering problems, please contact us at .
Why didn't I receive the Casino newsletter?
Many Internet service providers have strong anti-spam filters in place, which often mark legitimate mails as junk or block them altogether. To ensure that you receive our newsletter and other important mails regarding special promotions and your Casino account, please add the Casino's e-mail address to your safe list. You can generally do this in the Mail Options section of your e-mail account. You can also
click here to read our current newsletter online.
What games does the Casino offer? BeTheDealer Casino offers Blackjack, European Roulette (with one zero), Slot Machines, Jacks or Better Video Poker, Pai Gow Poker, Caribbean Poker, War and Baccarat.
What are Dealer Points and how do I earn them?
Dealer Points are loyalty points that you may use to play as the Dealer or to exchange for cash. You earn one Dealer Point for each dollar that you bet. Depending on the game, you need a different amount of points to play as the Dealer. For a full explanation, please
click here. For information on converting your points to cash, please
click here.
How can I become the Dealer?
You can play as the Dealer once you have accumulated enough Dealer Points (see question above) and have the necessary balance in your account. The limits vary depending on the game; please
click here for a full explanation.
What is the difference between playing against a Human Dealer and playing against a System Dealer?
Our Casino offers the unique option of playing against either a Human Dealer or a System Dealer. A Human Dealer is a player who has accumulated enough Dealer Points and has enough money in his/her balance to withstand the Player's maximum winnings in a given round, according to the game's limits.
A System Dealer is a computer that serves as the Casino's automatic dealer. To ensure that the performance of the System Dealer is truly random, the Casino uses the Lehmer Random Number Generator (RNG).
Can I play as the Dealer in Fun Mode?
Yes. When you do so, you will be playing against other Fun players and using Fun Dealer Points. You will not lose any Real Dealer Points when playing in Fun Mode and likewise, you may not use your Fun Dealer Points to play as the Dealer in Real Money Mode.
How can I chat with the person I'm playing with?
You can chat with another player by clicking on the
Chat button on the bottom left-hand side of the game screen. Chat is available in Blackjack, Roulette, Video Poker, Pai Gow Poker, Caribbean Poker, War and Baccarat. The chat box is divided into two sections - in the upper section you can read the messages sent to you and in the lower section you can type in your messages. In order to send a message, simply type in your text in the lower text box and click
Send.
What happens if I am suddenly disconnected from the Casino?
Communication problems over the Internet may cause sudden disconnections. Our software has been designed to cope with these disconnections and protect you from unjustified losses. Please continue reading for specific information on games and roles.
Please note that you can check the results of all your Real Money game-play in your Game History. This can be accessed from the Casino Cashier.
Playing as the Dealer
If you are playing any game as the Dealer and a disconnection occurs after you have clicked the
Approve button, the play will continue until the Player has finished his turn. This will have no effect on the Dealer.
Playing as the Player
For all games, if the disconnection occurs
before you finalize your play (i.e. before you press
Spin, Deal or
Deal/Draw), the money will be returned to your balance.
If the disconnection occurs
after you finalize your play, the software will react depending on the game. In all cases, your balance will be properly adjusted.
Blackjack
- If the disconnection occurs after you have placed your bet and your cards equal 12 or more, the round will continue as if you had decided to stand.
- If the disconnection occurs after you have placed your bet and your cards equal 11 or less, the round will continue as if you had decided to hit. You will be dealt cards until you reach 12 or more, at which point the round will continue as if you had decided to stand.
- If the disconnection occurs after you have decided to split, all split hands will be treated according to the rules above.
Roulette
The round will continue.
Slot Machines
The round will continue.
Pai Gow Poker
The round will continue as if you had decided to split your hand according to the house way.
Caribbean Poker
The round will continue as if you had decided to fold.
War
If the disconnection occurs after you click Deal, the round will continue and your balance will be adjusted accordingly in case of a win or loss. In case of a tie, the round will continue as if you had decided to fold.
Baccarat
The round will continue until the end. This will have no negative effect on you as you do not make any decisions after the cards have been dealt.
I received a System Message saying "Time Out" and was subsequently kicked out of my table. Why did that happen?
In order to keep the game fluid at our public tables, we have set time limits for placing bets and making decisions. You can see how much time you have left by referring to the timer in the lower right-hand corner of the game screen. If you do not place a bet before the timer runs out, you will exit the game and must re-enter to resume play. If you place a bet but do not make a decision before the timer runs out, the bet will be returned to your balance and you will exit the game. The time limits for each game are as follows:
- Blackjack - 45 seconds
- Roulette - 50 seconds
- Slot Machines - 30 seconds
- Video Poker - 40 seconds
- Pai Gow Poker - 45 seconds
- Caribbean Poker - 45 seconds
- War - 45 seconds
- Baccarat - 45 seconds
I've placed my bet and I'm not happy with it. How can I modify it?
If you are playing Blackjack, Roulette, Pai Gow Poker, Caribbean Poker, War or Baccarat, you may lower your bet by removing chips from the chip tower in the center of the table. You can do this by left-clicking your mouse while your cursor is placed on the chip tower. You can increase your bet by clicking on the game chips ($1, $5, $25 or $100) at the bottom of your screen.
If you are playing Video Poker, you can click
Cash Out to return any credits or bets you have in the machine to your balance. You must do this before clicking
Deal/Draw. Please note that Bet Max is an automatic action that cannot be modified.
If you are playing Slots, you can increase or decrease the amount that you are wagering for each line in the machine by clicking on the
plus/minus function at the bottom of the game screen. Your total bet will appear in the Bet field to the right of the plus/minus sign. You can also change your bet by clicking on the
Bet One button. You must do this before clicking
Spin. Please note that Bet Max is an automatic action that cannot be modified.
I ran out of Fun Money. How can I get more?
You automatically receive additional Fun Money whenever your Fun Balance drops below $100. You will need to leave the room you're currently in and go back to the Lobby. When you enter a room again you will see your updated Fun Balance.
Where can I find detailed instructions on the various games?
Click on the
Help button in the bottom left-hand corner of your game screen for detailed instructions for the game you are currently playing. You can also access our Game Guides by
clicking here.
